About last month: August 2019
After a fairly "successful" start, posting regular updates in line with the intention I set at the beginning of July, I was off the wagon in August. Initially I interpreted this as a failure on my part, but upon reflection recognise that it's all part of the process.
The problem validation interviews I mentioned in my last post continued as planned (at least as far as can be expected in this type of research). This has been a fairly collaborative process, with members of the team participating in the interviews and discussing patterns as they emerge. I'm now working on refining a set of personas, helping the team understand how different roles interact within the problem space, and have found inspiration in Indi Young's advocacy of writing personas without reference to demographics in order to avoid stereotyping or ethnocentrism.
In addition to this, I've been working with the team on a new service offering, creating a service blueprint to help visualise the relationships between the people, props, and processes required to support the customer journey.
After some delay, we finalised content for the Oppo website which is now live. I'm particularly proud of the honest reflection on how Oppo came to be - it captures the essence of what Oppo meant for us at the time, today, and tomorrow, regardless of the form it may take.
Finally, after a brief hiatus, I was pleased to find Issue 21 of Offscreen magazine on my doorstep. Offscreen is an independent print magazine that examines how we shape technology and how technology shapes us, and I've been dipping in to an article or two every other evening.